Grievance Forum
A digital platform built to streamline how students and faculty raise, track, and resolve grievances within our college. It bridges communication gaps, ensures transparency, and empowers both students and administrators to act efficiently.
Overview
Grievance Forum is a web-based system that allows students to submit issues and suggestions, while admins can review, categorize, and resolve them with proper tracking. This project was developed as part of our college initiative to promote a transparent and responsive grievance-handling system.
BIT Grievance Forum is an online platform available to the College Students to lodge their grievances to the college authorities on any subject related to service delivery. It is a single portal connected to all the BIT institute. The BIT Grievance Forum is also accessible to the student through standalone mobile application.
Preview
Key Features
Grievance Submission
Students can compose and submit grievances with descriptions and attachments to the college community.
Notification System
Real-time notifications for post creation, deletion, and status updates keep users informed.
Admin Dashboard
Admins get statistics with monthly charts tracking posts read, solved cases, and comments.
Category System
Posts are organized into categories like General, Hostel, Food, Sports, Exam, and Special Lab.
Search & Filters
Advanced search with filters for category, sort order, post status (solved/unsolved), and visibility.
Mobile Responsive
Fully responsive design with a dedicated mobile layout and bottom navigation bar.
User Profiles
Profile pages with stats for posts read, bookmarks, comments, posts created, and supports given.
Role-Based Access
Separate student and admin interfaces with role-specific permissions and capabilities.
Bookmark & Share
Users can bookmark posts for later and share grievances across the platform.
Draft Management
Save posts as drafts, edit or delete them before publishing to the forum.
Anonymous Posting
Option to post anonymously for sensitive grievances while maintaining privacy.
Resolve & Track
Admins can mark grievances as solved with solutions, providing transparent resolution tracking.